RAMS

Maximise your return on investment while reducing your total cost of ownership.

Remote Application Management Services

The RAMS team performs a wide variety of data model management, system monitoring and triage tasks over a 24x7x365 period. The managed service assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Benefit from

  • Increased application uptime and performance
  • Access to specialised skills and processes
  • Improved end-user to vendor support
  • Ability to reduce or reassign IT staff to focus on the business
  • Financial predictability and reduced operating costs
  • Access to innovation and expertise
  • 24x7x365 support

RAM service transition program

Redcore will work with you to transition from your existing system administration model to the Redcore RAM Service delivery model.

RAM service desk

Redcore operates a 24x7x365 service desk, which is the single point of contact for application-related incidents and service requests.

We also conduct reviews of all incidents and requests, for the purpose of identifying trends, faults or issues in the RAM Service Desk processes and procedures. We then make recommendations for improvements in processes and efficiencies, with the aim of reducing incident volumes and call handling times.

Remedy system monitoring and data configuration requests

Redcore will continuously monitor your system to ensure that it is always available to end-users. This solution includes creation and enhancement of Remedy-specific data, and processes integrated to service and change requests.

Remedy system triage

We will manage your Remedy incidents, including restoring your service as quickly as possible and within service-level agreements (SLA).