The RAMS team performs a wide variety of data model management, system monitoring and triage tasks over a 24x7x365 period. The managed service assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.
Redcore will work with you to transition from your existing system administration model to the Redcore RAM Service delivery model.
Redcore operates a 24x7x365 service desk, which is the single point of contact for application-related incidents and service requests.
We also conduct reviews of all incidents and requests, for the purpose of identifying trends, faults or issues in the RAM Service Desk processes and procedures. We then make recommendations for improvements in processes and efficiencies, with the aim of reducing incident volumes and call handling times.
Redcore will continuously monitor your system to ensure that it is always available to end-users. This solution includes creation and enhancement of Remedy-specific data, and processes integrated to service and change requests.
We will manage your Remedy incidents, including restoring your service as quickly as possible and within service-level agreements (SLA).