Nimsoft’s monitoring solution is an efficient and scalable solution using minimal bandwidth to oversee all IT functions in an organisation, whether they are internally managed, or hosted. The functions include networks, applications, databases, servers, storage systems, virtualization platforms, and more.
Nimsoft Service Desk
Nimsoft Service Desk provides insight into the monitored systems. If elements are known to be affecting or threating a Service Level Agreement then priorities can be made over non service affecting faults. The flexible configuration allows organisation to customise work flow without resorting to complex code writing. Based on ITIL v 3 standards, it ensures adaption of good processes without need for sophisticated engineering support. A self-service portal enables users, amongst other things to react to incidents, submit change requests and report incidents. The knowledge management helps users to rapidly solve common problems.
Nimsoft Unified Manager
The Unified Manager consists of comprehensive IT monitoring and service desk functionality. It gathers monitoring data from multiple sources and conveniently presents information in a customised portal to allow continual infrastructure optimisation and accelerated problem resolution. The customisable views can provide secure access alarm states and historical reports of the systems.
IT Monitoring and Service Management